Control Room Supervisory Skills
A course with an excellent blend of classroom theory as well as individual
and group projects.
The course also provides an opportunity for all Control Room operators
to follow a professional career progression path into management level
in this fast-developing professional industry.
- WHO SHOULD ATTEND?
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All those currently holding—or aspiring to hold—managerial or supervisory positions in a Control Room environment. Those who have attended‘Working As A CCTV Operator (Public Space Surveillance) within the Private Security Industry’ course will benefit most.
- HOW YOU WILL BENEFIT
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You will learn the duties and responsibi You will acquire the skills and knowledge necessary to become an effective and well-respected Control Room Supervisor. lilies of professional Control Room Operator and gain the confidence to deal with incidents in an efficient and competent manner. You will learn how to analyze human behaviors' patterns and recognize body language as well as incident risk activities.
Course Content
- Planning and problem solving
- Functions and qualities of leadership
- Protecting the integrity of your organization
- Control Room procedures and Documentation
- Essential legislation
- Surveillance Camera Codes of Practice
- Team characteristics and Group dynamics
- Technical appreciation of CCTV equipment
- Developing interpersonal communication skills
- Preparing and Planning for emergency procedures
- Collating images of evidential quality and developing audit trails
- Individual and Group practical exercises
- Objectives—personal and organizational
- Customer Service—internal and external
